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Return Policy

“Return” is defined as the action of giving/sending an item/units comprising an order/shipment back to

Fabric Villa; purchased by the buyer on the Fabric Villa Application/Website. The following situations may

result in a return being requested:

a. Quality specifications of more than 5% of the units comprising an order/shipment, do not match

the quality specifications of the (prototype) sample previously sent to the buyer, or seen by the

buyer.

b. Functional defects in more than 10% of the units comprising an order/shipment

c. Products do not match the product related specifications/details mentioned in the PO/OrderSheet

relayed by Fabric Villa to the supplier (after the same has been reviewed by the buyer/buying party).

Quality specifications here are defined by details mentioned in the PO/Order Sheet relayed by Fabric Villa to

the supplier (after the same has been reviewed by the buyer/buying party).

Conditions for Return:

Orders/shipments are eligible for return from Buyer if:

1. a. Any of the previously mentioned situations arise at the time of inspection by Fabric Villa (or

any Fabric Villa appointed Third-Party) at Port of Origin/Seller’s Office/Warehouse/Factory.

OR

2. Any of the previously mentioned situations arise at the time of inspection by Buyer, within a

period of 15 days from dispatch at the (Buyer’s) destination port (after customs clearance).

AND

3. A. Fabric Villa appointed (internationally-accredited) Third-Party Quality Inspection Agency

has reviewed, verified and confirmed that units/products comprising an order/shipment are

subject to any of the previously mentioned situations (“The following situations may result in

a return being requested: a-c”)

B. Defective units/products comprising an order/shipment must be in their unused, original

condition, with original tags still on, and in the original packaging.

Sellers & Buyers are obliged to allow Fabric Villa or a Party appointed by Fabric Villa to inspect the quality of all (or

a part therein) of the units comprising an order, prior to dispatch from Seller’s

Factory/Warehouse/Office/Port of Origin; or at the Buyer’s Destination Port/Warehouse (only if the

The buyer has initiated a complaint/the return process).

Details of the appointed (internationally-accredited) Third-Party Quality Inspection Agency will be

Divulged prior to an inspection taking place.

The Return Process:

a. To initiate the Return process, the Buyer needs to send an email to the customer support team at

b2b.sales@Fabric Villa.com (or to the Account Executive who s/he has been communicating with from the

Fabric Villa team), along with details of defective/scrutinized units comprising an order/shipment.