“Return” is defined as the action of giving/sending an item/units comprising an order/shipment back to
Fabric Villa; purchased by the buyer on the Fabric Villa Application/Website. The following situations may
result in a return being requested:
a. Quality specifications of more than 5% of the units comprising an order/shipment, do not match
the quality specifications of the (prototype) sample previously sent to the buyer, or seen by the
b. Functional defects in more than 10% of the units comprising an order/shipment
c. Products do not match the product related specifications/details mentioned in the PO/OrderSheet
relayed by Fabric Villa to the supplier (after the same has been reviewed by the buyer/buying party).
Quality specifications here are defined by details mentioned in the PO/Order Sheet relayed by Fabric Villa to
the supplier (after the same has been reviewed by the buyer/buying party).
Conditions for Return:
Orders/shipments are eligible for return from Buyer if:
1. a. Any of the previously mentioned situations arise at the time of inspection by Fabric Villa (or
any Fabric Villa appointed Third-Party) at Port of Origin/Seller’s Office/Warehouse/Factory.
2. Any of the previously mentioned situations arise at the time of inspection by Buyer, within a
period of 15 days from dispatch at the (Buyer’s) destination port (after customs clearance).
3. A. Fabric Villa appointed (internationally-accredited) Third-Party Quality Inspection Agency
has reviewed, verified and confirmed that units/products comprising an order/shipment are
subject to any of the previously mentioned situations (“The following situations may result in
a return being requested: a-c”)
B. Defective units/products comprising an order/shipment must be in their unused, original
condition, with original tags still on, and in the original packaging.
Sellers & Buyers are obliged to allow Fabric Villa or a Party appointed by Fabric Villa to inspect the quality of all (or
a part therein) of the units comprising an order, prior to dispatch from Seller’s
Factory/Warehouse/Office/Port of Origin; or at the Buyer’s Destination Port/Warehouse (only if the
The buyer has initiated a complaint/the return process).
Details of the appointed (internationally-accredited) Third-Party Quality Inspection Agency will be
Divulged prior to an inspection taking place.
The Return Process:
a. To initiate the Return process, the Buyer needs to send an email to the customer support team at
b2b.sales@Fabric Villa.com (or to the Account Executive who s/he has been communicating with from the
Fabric Villa team), along with details of defective/scrutinized units comprising an order/shipment.