Delivery Information & Returns
Terms & Conditions for Returns and Refund
· “Return” is defined as the action of giving/sending an item/units comprising an order/shipment back to Fabricvilla purchased by the buyer on the Fabricvilla Application/Website. The following situations may Result in a return being requested
· Quality specifications of more than 5% of the units comprising an order/shipment, do not match the quality specifications of the (prototype) sample previously sent to the buyer, or seen by the buyer.
· Functional defects in more than 10% of the units comprising an order/shipment Products do not match the product related specifications/details mentioned in the PO/Order Sheet relayed by Fabricvilla to the supplier (after the same has been reviewed by the buyer/buying party). Quality specifications here are defined by details mentioned in the PO/Order Sheet relayed by Fabricvilla to the supplier (after the same has been reviewed by the buyer/buying party)
Conditions for Return Order
Shipments are eligible for return from Buyer if:
- Any
of the previously mentioned situations arise at the time of inspection by
Fabricvilla (or any Fabricvilla appointed Third-Party) at Port of
Origin/Seller’s Office/Warehouse/Factory.
OR
- Any
of the previously mentioned situations arise at the time of inspection by
Buyer, within a period of 15 days from dispatch at the (Buyer’s)
destination port (after customs clearance).
AND
- Fabricvilla appointed (internationally-accredited) Third-Party Quality
Inspection Agency has reviewed, verified, and confirmed that
units/products comprising an order/shipment is subject to any of the
previously mentioned situations (“The following situations may result
in a return being requested: a-c”)
- Defective
units/products comprising an order/shipment must be in their unused,
original condition, with original tags still on, and in the original
packaging.
Sellers & Buyers are obliged to allow Fabricvilla or a Party appointed by Fabricvilla to inspect the quality of all (or a part therein) of the units comprising an order, prior to dispatch from Seller’s Factory/Warehouse/Office/Port of Origin; or at the Buyer’s Destination Port/Warehouse (only if the The buyer has initiated a complaint/the return process).
Details of the appointed (internationally-accredited) Third Party Quality Inspection Agency will be divulged prior to an inspection taking place.
The Return Process:
- To initiate the Return process, the
Buyer needs to send an email to the customer support team a b2b
info@fabricvilla.in (or to the Account Executive who s/he has been
communicating with from the Fabricvilla team), along with details of
defective/scrutinized units comprising an order/shipment.
- Subject
to the order value, quantity, and where the Buyer is located, the
Fabricvilla (internationally accredited) Third- Party Quality
Inspection Agency will reach out to the Buyer to inspect the products.
- Only once our
(internationally-accredited) Third-Party Quality Inspection Agency has
verified that units/products comprising an order/shipment
are functionally defect/compromises or mismatches the originally promised quality (or is subject to
any of the previously mentioned situations (“The following situations may result in a return being
requested: a-c”) will the order be processed for a return? While the
(internationally-accredited) Third-Party Quality Inspection Agency
undertakes an inspection, Fabricvilla will inform the seller that his goods are
being reviewed.
- Having
assessed the report generated by the Third-Party Quality Inspection
Agency, and shared the same with the Seller; the Fabric Villa team
will issue a Return Notice to the Seller. The Fabricvilla team will manage and ensure that all the refunds are
processed, and will transfer Order related payments from
Seller to Buyer.
- The Fabricvilla Team will bear costs and
manage all reverse logistics processes up until the point of bringing the
returned products to a designated location (agreed upon between
Fabricvilla and Seller), in the manner which will not further compromise
the quality of the units/products comprising the order/shipment being returned. Beyond the designated
location, Fabricvilla and the Buyer forsake all liability and ownership of
the order/shipment, and it is the obligation of the Seller to bear costs
and manage transport to their factory/warehouse.
- Seller
is obliged to settle all reverse payments (i.e. from Seller to
Fabricvilla) for return orders, within period of 7 working days from the
time a Return Notice has been issued by Fabricvilla to the Seller.
The Refund Process
The Fabricvilla team will manage and ensure that all the refunds are processed and will transfer Order related payments from Seller to Buyer.. All refunds shall be made via the original payment the mechanism to the party (Buyer) who made the original payment at the time of placing the Order.
- The
processing of payment will take place within a period of 7 working days
from the time a Return Notice has been issued by Fabricvilla to the
Seller. This process is also subject to delays and legal processes
followed by the respective banks and/or payment method & channels
selected by the Buyer.
- Buyer
can check the status of a refund by reaching out to the support team at
b2b. info@fabricvilla.in
- All
refunds are conditional upon Fabric Villa’s acceptance of a valid return
of the order/shipment.
- We
reserve the right to modify the mechanism and conditions for processing
refunds at any time without notice, and on a case-by-case basis.
The courts of India, Mumbai have exclusive jurisdiction to settle any Return, Refund or Delivery relate dispute between Fabricvilla (Fabricvilla) and Buyer; or Fabricvilla (Fabricvilla) and Seller.
The Company also reserves the right to modify, add or remove any clauses in these Terms or Conditions without prior notice. Any modifications, additions or removals however will be immediately reflected on the Fabricvilla Application and Website.
- Any
of the previously mentioned situations arise at the time of inspection by
Fabricvilla (or any Fabricvilla appointed Third-Party) at Port of
Origin/Seller’s Office/Warehouse/Factory.