Delivery Information & Returns
Terms & Conditions for Returns and Refunds
“Return” is defined as the action of giving/sending an item/units comprising an order/shipment back to
Fabric Villa; purchased by the buyer on the Fabric Villa Application/Website. The following situations may
result in a return being requested:
a. Quality specifications of more than 5% of the units comprising an order/shipment, do not match
the quality specifications of the (prototype) sample previously sent to the buyer, or seen by the
b. Functional defects in more than 10% of the units comprising an order/shipment
c. Products do not match the product-related specifications/details mentioned in the PO/OrderSheet
relayed by Fabric Villa to the supplier (after the same has been reviewed by the buyer/buying party).
Quality specifications here are defined by details mentioned in the PO/Order Sheet relayed by Fabric Villa to
the supplier (after the same has been reviewed by the buyer/buying party).
Conditions for Return:
Orders/shipments are eligible for return from Buyer if:
1. a. Any of the previously mentioned situations arise at the time of inspection by Fabric Villa (or
any Fabric Villa appointed Third-Party) at Port of Origin/Seller’s Office/Warehouse/Factory.
2. Any of the previously mentioned situations arise at the time of inspection by Buyer, within a
period of 15 days from dispatch at the (Buyer’s) destination port (after customs clearance).
3. A. Fabric Villa appointed (internationally-accredited) Third-Party Quality Inspection Agency
has reviewed, verified, and confirmed that units/products comprising an order/shipment is
subject to any of the previously mentioned situations (“The following situations may result in
a return being requested: a-c”)
B. Defective units/products comprising an order/shipment must be in their unused, original
condition, with original tags still on, and in the original packaging.
Sellers & Buyers are obliged to allow Fabric Villa or a Party appointed by Fabric Villa to inspect the quality of all (or
a part therein) of the units comprising an order, prior to dispatch from Seller’s
Factory/Warehouse/Office/Port of Origin; or at the Buyer’s Destination Port/Warehouse (only if the
The buyer has initiated a complaint/the return process).
Details of the appointed (internationally-accredited) Third-Party Quality Inspection Agency will be
Divulged prior to an inspection taking place.
The Return Process:
a. To initiate the Return process, the Buyer needs to send an email to the customer support team at
b2b.sales@Fabric Villa.com (or to the Account Executive who s/he has been communicating with from the
Fabric Villa team), along with details of defective/scrutinized units comprising an order/shipment.
b. Subject to the order value, quantity, and where the Buyer is located, the Fabric Villa (internationally accredited) Third-Party Quality Inspection Agency will reach out to the Buyer to inspect the products.
c. Only once our (internationally-accredited) Third-Party Quality Inspection Agency has verified that
units/products comprising an order/shipment are functionally defect/compromises or mismatches the
originally promised quality (or is subject to any of the previously mentioned situations (“The following
situations may result in a return being requested: a-c”) will the order be processed for a return? While the
(internationally-accredited) Third-Party Quality Inspection Agency undertakes an inspection, Fabric Villa
will inform the seller that his goods are being reviewed.
d. Having assessed the report generated by the Third-Party Quality Inspection Agency, and shared the
same with the Seller; the Fabric Villa team will issue a Return Notice to the Seller. The Fabric Villa team will
manage and ensure that all the refunds are processed, and will transfer Order related payments from
Seller to Buyer.
e. The Fabric Villa Team will bear costs and manage all reverse logistics processes up until the point of
bringing the returned products to a designated location (agreed upon between Fabric Villa and Seller), in a
the manner which will not further compromise the quality of the units/products comprising the order/shipment
being returned. Beyond the designated location, Fabric Villa and the Buyer forsake all liability and
ownership of the order/shipment, and it is the obligation of the Seller to bear costs and manage transport
to their factory/warehouse.
f. Seller is obliged to settle all reverse payments (i.e. from Seller to Fabric Villa) for return orders, within a
period of 7 working days from the time a Return Notice has been issued by Fabric Villa to the Seller.
The Refund Process:
i. The Fabric Villa team will manage and ensure that all the refunds are processed and will transfer Order
related payments from Seller to Buyer.
ii. All refunds shall be made via the original payment the mechanism to the party (Buyer) who made the
original payment at the time of placing the Order.
ii. The processing of payment will take place within a period of 7 working days from the time a Return
Notice has been issued by Fabric Villa to the Seller. This process is also subject to delays and legal
processes followed by the respective banks and/or payment method & channels selected by the Buyer.
iii. Buyer can check the status of a refund by reaching out to the support team at b2b.sales@Fabric Villa.com
iv. All refunds are conditional upon Fabric Villa’s acceptance of a valid return of the order/shipment.
v. We reserve the right to modify the mechanism and conditions for processing refunds at any time
without notice, and on a case-by-case basis.
The courts of India, Mumbai have exclusive jurisdiction to settle any Return, Refund or Delivery related
dispute between Fabric Villa (Fabric Villa) and Buyer; or Fabric Villa (Fabric Villa) and Seller.
The Company also reserves the right to modify, add or remove any clauses in these Terms or Conditions
without prior notice. Any modifications, additions or removals however will be immediately reflected on
the Fabric Villa Application and Website